The successful 7th skill development-training program was organized in association with TRS Skills Academy on June 2018 on retail sales and customer service to hone the skills of members and their employees. The training program was conducted by Mr. Sundar Vasudevan, faculty member of the institute. The topics covered included:
• To gain insights into the critical issues of retail selling
• Understanding the retail buyer and the sales cycle
• Motivating buyers and increase retail sales
• Understanding what customer service is from the buyer's and seller's point of view
• Develop and implement a program focusing on customer service
• Identify key characteristics of professionalism & time management
